We're thrilled to have you here, and we want to make sure your shopping experience is seamless and delightful. To ensure everything goes smoothly, here's a rundown of important information you need to know:
We can't emphasize enough how crucial it is to provide accurate and complete details on the online Order Form/Measurement Chart. This ensures that we can process and deliver your order without any hiccups.
Customs Duties and Fees:
When your package reaches its destination, some countries may impose customs duties, levies, or fees. Please note that the customer is responsible for these additional charges, if applicable.
Processing and Delivery Time:
We can't wait for you to receive your custom-made treasure! While we strive to process and deliver orders as quickly as possible, please allow up to 4 weeks for the whole journey. We promise it'll be worth the wait!
Our craftsmanship is top-notch, and we do our best to replicate colors accurately. However, due to the nature of fabric dyeing, slight color variations may occur. Rest assured, the quality will always be at its finest.
Our collection is popular, and items are subject to availability at the time of order placement. If, unfortunately, something you fancy is unavailable, we'll promptly let you know so we can find a perfect alternative.
In the unlikely event of any legal matters, our transactions fall under the jurisdiction of Jodhpur, India. We'll handle everything in accordance with the laws of this jurisdiction.
Returns and Exchanges:
We pour our heart and soul into creating your custom pieces, making returns and exchanges a bit tricky. But don't worry! If any products are defective upon delivery, we'll happily fix it for you. Please double-check your measurements to avoid any sizing surprises.
Privacy and Data Protection:
We respect your privacy, and all personal information collected is solely used for order processing and communication purposes. We take data protection seriously, so your information is safe and secure with us.
Rest easy when making online payments with us! We ensure secure payment processing through trusted and encrypted channels, so you can shop confidently.
By using our website, you agree to abide by the terms and conditions outlined here. It's a friendly agreement that helps us provide you with the best service possible.
We take great pride in our website and its content. All intellectual property rights belong to us, so unauthorized use or reproduction is strictly prohibited.
We love keeping you in the loop! You might receive order-related updates and promotional communications from us. But, hey, if you prefer not to receive promotional emails, you can always opt-out. It's your choice!
Our website may have links to third-party sites, but we want to clarify that we're not responsible for their content or privacy practices. Just a heads-up!
Modifications to Terms:
Change is the spice of life, and we reserve the right to update or modify these terms and conditions. But don't worry; we'll always keep you informed about significant changes.
By placing an order with us, you acknowledge and agree to these Terms and Conditions. We can't wait to craft something extraordinary just for you! Should you have any questions or need assistance, our team is here to make your shopping journey unforgettable. Happy shopping!